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FAQ

Frequently Asked Questions

  • Starting from $39 per user/month.  Visit the Pricing page or book a session with our experts to find the right plan for your firm. 

  • MIRA passively captures work activities from the applications and services professionals already use, including Microsoft 365, Outlook Calendar and Email, Microsoft Office, OneDrive, Teams, Google Calendar, Google Meet, Gmail, Google Docs, Google Drive, Zoom, iManage Work, and NetDocuments. These connections are made through secure API-based integrations, with additional integrations continuously added to expand coverage and functionality.

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    MIRA can also capture web activity in Chrome and Microsoft Edge, while giving users control over which websites are included. For offline work, MIRA supports Windows and macOS activity capture based on user-defined file types, such as PDF, DOCX, XLSX, PPTX, and others.

     

    Unlike traditional monitoring tools, MIRA does not capture screens, take screenshots, or log keystrokes. Users retain visibility and control over the data collected, helping firms protect privacy while accurately capturing billable and productive work.

  • MIRA supports more than 10 leading legal billing systems, including Elite,  Aderant, MATTEROOM,  Juris, Clio,  MyCase,  Centerbase,  LeanLaw,  Surepoint Finance Core(Coyote Analytics), Surepoint Finance Enterprise(LMS),  and Tabs3,  with additional integrations continuously being added.

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    For firms using on-premises or private-cloud billing systems, MIRALink provides secure connectivity between MIRA and systems within the firm’s environment. Contact us if your billing system is not listed or requires a custom integration.

  • MIRA offers fully automated, out-of-the-box integrations through the MIRA Admin Portal, allowing most firms to get started quickly.

     

    For on-premises environments, firms install the secure MIRALink agent within their network. Installers are available for both Windows and Linux, and the setup typically takes only a few minutes. MIRALink is provided at no additional cost.

  • MIRA supports Microsoft 365 Business plans or higher.

  • MIRA supports Google Workspace Starter plans or higher.

  • Yes, absolutely. MIRA’s Desktop Agent can track work performed on documents even when they are accessed offline. It automatically consolidates this activity with time data collected from other channels, providing a complete and accurate record of work. As a result, activities across a mix of applications are captured and tracked seamlessly.

  • We host all our services on Microsoft Azure’s secure, multi‑zone data centers, which provide strict physical access controls, environmental safeguards, and disaster‑resilient infrastructure. Our primary data center locations are:

    • North America – US data center, Canada coming soon

    • Asia – Japan data center

    These locations ensure high availability and built‑in redundancy, and that customer data remains confined to its assigned hosting locations for storage and processing.

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  • Yes. MIRA is built to support cloud, on-premises, and private cloud environments.
    Through MIRALink agent,  MIRA can securely connect to systems hosted within your firm's network or private cloud without requiring a migration to the public cloud.
    Systems we've integrated with include: ProLaw,  Aderant Expert,  Elite,  Coyote,  LMS,  Juris, Tabs3,  iManage Work and more.  Fast implementation using standardized integration frameworks
    Bottom line: If your system is not listed above but on-premises, private cloud, or hosted by a third party, MIRA and MIRALink can quickly build the connector within 2 weeks guaranteed.

  • Yes.  An API is not required.

    MIRA uses MIRALink, a secure, lightweight integration agent that can be installed within minutes inside your Azure environment. MIRALink establishes a secure connection to the MIRA platform and supports integration with legacy systems through direct database access, file imports/exports, and other non-API methods.

    Our integrations are fully automated and require no manual intervention once deployed. Thanks to the standardized MIRALink framework, most integrations can be completed in as little as two weeks.

  • MIRA supports secure Single Sign-On (SSO) with Microsoft and Google accounts, so simply have your colleague sign in through the MIRA Teams app (Microsoft only) or the MIRA Web App. Their account will be automatically provisioned upon first login, and administrators can then manage roles and permissions through the MIRA Admin Portal.

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